Playing Bet's Privacy Policy

1. Introduction & Commitment

Welcome to Playing Bet. This Privacy Policy explains what data we collect about you, how it is used, how long it is retained, and who it is shared with — if at all.

Playing Bet is one of Bangladesh's most trusted online gaming platforms. We're more than just a gaming site — we're a service provider that treats every member's privacy with the utmost respect. This Privacy Policy serves as a transparent agreement between you and us.

By using the Playing Bet website or app, you are considered to have accepted this Privacy Policy. If you do not agree, please discontinue use of our platform and contact our support team.

2. Information We Collect

Playing Bet only collects the data needed to deliver the best possible service to you. The types of data we collect are detailed below.

a) Information You Provide Directly

• Name, date of birth, and gender — collected at account registration.
• Mobile number and email address — for communication and verification.
• National ID or passport number — for KYC verification.
• Bkash, Nagad, or Rocket account number — for deposits and withdrawals.
• Address — for verification where required.

b) Automatically Collected Information

• IP address and browser information — collected for security monitoring purposes.
• Device type, operating system — to improve user experience.
• Session duration and page visit patterns — collected for service analytics.
• Gaming activity records — retained for dispute resolution and auditing purposes.

3. Purpose of Data Use

Playing bet uses the collected information solely for the purposes listed below. It is not used for any other purpose.

4. Data Retention Period

Playing Bet does not retain data beyond what is necessary. Data is stored and deleted in accordance with the policy outlined below.

• Data associated with active accounts is retained for as long as the account remains active.
• After an account is closed, KYC documents are retained for a maximum of 5 years to meet legal obligations.
• Transaction records are retained for up to 7 years, in accordance with financial regulatory requirements.
• Technical logs are automatically deleted after a maximum of 90 days.
• If marketing consent is withdrawn, the relevant data will be deleted within 30 days.

5. Data Sharing & Disclosure

Playing Bet does not sell or lease your personal data to third parties. However, data may be shared in the limited circumstances outlined below.

• Payment Processor: Only the minimum information necessary to process transactions is shared with Bkash, Nagad, and Rocket.
• Regulatory Authority: Where required by law, we may be obligated to disclose data to the relevant authorities.
• Technology Partners: Technology providers that support platform operations are bound by strict confidentiality agreements with us.
• Fraud Prevention: Information may be shared with law enforcement agencies in investigations related to money laundering or fraud.

6. Cookies & Tracking Technologies

The Playing Bet website and app use cookies to ensure smooth functionality. Cookies are small text files stored on your device.

• Essential Cookies: Login sessions and security tokens are essential — the platform cannot function without them.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: Helps analyze user behavior to improve our services.

You can disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some Playing Bet features.

7. Your Rights

As a Playing Bet member, you have the following rights over your personal data.

• Right to Access: You have the right to know what data we hold about you.
• Right to Correction: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that data processing be temporarily restricted for specific reasons.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You have the right to object to data processing in certain cases.

To exercise any of these rights, please contact our support team. Requests are typically processed within 30 business days.

8. Protection of Minors

Playing Bet strictly serves individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

• Age is verified at the time of registration. Proof of date of birth may be requested in cases of doubt.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• If a parent or guardian believes their child has created an account, please contact us immediately.

9. Security Measures

Playing Bet employs industry-leading technical and organizational measures to keep your data secure.

• TLS/SSL Encryption: All data transfers across the website and app are secured with 256-bit encryption.
• Two-Factor Authentication: An additional layer of security for account login.
• Firewall Protection: Servers are protected by an advanced firewall system.
• Regular Audits: Third-party security experts regularly audit our systems.
• Access Control: Staff are granted access only to the data necessary to carry out their responsibilities.
• Incident Response: In the event of any security breach, affected members will be notified within 72 hours.

10. Changes to the Privacy Policy

Playing Bet reserves the right to update this Privacy Policy at any time. Any changes will follow the process described below.

• Members will be notified in advance of any significant changes via email or platform notification.
• The effective date of the updated policy will be clearly stated on this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11. Contact Us

Contact us for any questions, complaints, or requests to access your information related to our Privacy Policy.

• Email: [email protected]
• Support: Live chat support is available 24 hours a day, 7 days a week.
• Response Time: All requests are typically responded to within 72 hours.